Regarding custom-made orders, please review information regarding your order carefully. Since these are custom made orders, unfortunately refunds are not authorized.

If the order is damaged in shipping, please contact us to discuss the incident.

Exchanges

We only replace items if they are defective, damaged or unopened. If you need to exchange it for the same item, send us an email at info@hurlaineandjam.com and send your item to: 7596 Ritchie Highway, Unit# 2460, Glen Burnie MD 21061.

Shipping Returns

To return your product, you should mail your product to: 7596 Ritchie Highway, Unit# 2460, Glen Burnie MD 21061.

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@hurlaineandjam.com for questions related to refunds and returns.

How to Start a Refund or Return 

First, we recommend creating a user account in order to keep track of your orders and more.

  1. Log in and go to your “Account Page”
  2. Click on the “Orders” Tab
  3. Select the Order you want and click on “Refund”
  4. Follow the instructions then submit.

Return Policy 

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Regarding custom-made orders, please review information regarding your order carefully. Since these are custom made orders, unfortunately refunds are not authorized.

If the order is damaged in shipping, please contact us to discuss the incident.

The original shipping and handling charges are not refundable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hurlaineandjam.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged or unopened. If you need to exchange it for the same item, send us an email at info@hurlaineandjam.com and send your item to: 7596 Ritchie Highway, Unit# 2460, Glen Burnie MD 21061.

Shipping Returns

To return your product, you should mail your product to: 7596 Ritchie Highway, Unit# 2460, Glen Burnie MD 21061.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@hurlaineandjam.com for questions related to refunds and returns.

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